Frequently Asked Qestions

  1. How does the shipping process work? 

We currently provide four shipping options. Please be aware that these options may differ during the holiday season. Kindly note that our shipping methods are based on business days only. 

  • Next-Day Delivery: Make your purchase before 2 pm EST on a business day.
  • Express Gift Delivery: 1 – 2 Business Days
  • Standard Gift Delivery: 3 – 4 Business Days
  • Economy Gift Delivery: 5 – 8 Business Days
  1. How can I arrange the delivery of a gift basket to a hospital?

When placing an order for delivery to a hospital, please provide as much relevant information as possible. Include the hospital’s name, the specific department or floor, and, if available, the room number.

  1.  Where should I input my discount code? 

To redeem your discount code, simply enter it on the payment page. When you’re filling out your email address and shipping details, you’ll find a specific area designated for inputting your ‘discount code’. Please remember that each customer is only able to use one discount code per transaction.

  1. Can I order multiple gift baskets at once?

Yes, you can place multiple gift basket orders together. Please keep in mind that all the gift baskets must be delivered to the same address. If you need to send multiple gift baskets to different addresses, you will need to create separate orders for each address.

  1. What if the product I wanted is no longer available at checkout?

Sometimes, certain items may become unavailable even if they are in your cart. This is especially common during busy times like the holiday season, particularly for gift baskets. We strongly encourage you to purchase gift baskets well in advance, especially for Christmas.

  1. Who supplies the alcoholic beverages in the gift basket? 

All orders are handled by Capalbo’s, the licensed vendor responsible for shipping, returns, refunds, and marketing fees. Please be aware that in some states, orders may be fulfilled by another licensed vendor partnered with Capalbo. 

  1. What if I live in a state that prohibits alcohol shipments? 

Certain states, counties, cities, and towns explicitly prohibit the direct shipment of alcoholic beverages to consumers. Violating these laws can lead to legal consequences. Additionally, there may be restrictions on the quantity and type of alcohol that can be shipped to a single address or consumer. Our licensed vendor reserves the right to reject or cancel orders that exceed these limitations. If you have questions about local laws and regulations, we recommend contacting your local alcohol beverage control agency. 

  1. Do I need to be present for the delivery of the gift basket with alcoholic beverages? 

Yes, an adult who is 21 years or older must be available to sign for the delivery and provide valid identification. If you are unable to receive the order at home, we suggest shipping it to your workplace. Please note that we cannot accommodate special requests such as leaving the package unattended on the back porch or at the front door. 

  1. Is there an age requirement to receive the gift basket with alcoholic beverages? 

The recipient must be 21 years or older. It is mandatory for an adult who meets the age requirement to sign for the delivery.

  1. Which states does Capalbo’s ship gift baskets with alcoholic beverages to?

Please note that due to state laws, Capalbo’s is unable to ship alcohol to IN, KY, MI, MS, ND, TN, or UT. We continuously stay updated on any changes in state laws and aim to expand our shipping capabilities in the future.

When you purchase alcoholic beverages from us, the title and ownership are transferred to you in the state where the sale occurs. Our licensed vendor’s location determines this. As the purchaser, it is your responsibility to transport the alcohol from our licensed vendor to your home state. By placing an order, you authorize Capalbo’s to arrange transportation on your behalf. 

You need to ensure that you comply with local and state laws regarding the purchase, transportation, and delivery of alcoholic beverages. We do not provide legal advice or guarantee any rights related to transporting or importing alcohol into any state. You are solely responsible for transportation logistics and legal considerations such as taxes and duties.

Before delivering alcoholic beverages to your intended destination, please make sure you have obtained all necessary permissions, paid any required fees, and utilized licensed intermediaries as required by law. Additionally, please confirm that you are of legal drinking age (21 years or older). Sales tax will be calculated based on our licensed vendor’s location.